Legal
Data Deletion Instructions
Last updated 3 June 2026
You can ask us to delete personal data held by BentoKit Concierge (operated by RioBlocks), including data processed through connected WhatsApp Business numbers. This page explains how.
How to request deletion
Email privacy@bentokit.ai with the subject Data Deletion Request and include:
- Whether you are a business customer (workspace owner) or an end customer who messaged a business that uses BentoKit Concierge.
- Enough information to identify the data — for example the workspace name, or the WhatsApp / phone number or email used in the conversation.
We will verify the request and respond. We aim to complete verified deletion requests within 30 days, except where we are required to retain certain data by law.
What gets deleted
- Conversation history (website widget and connected messaging channels, including WhatsApp message content), contact/lead records, and associated profile information.
- For a workspace closure: account data and knowledge-base content for that workspace.
Some records may be retained in backups for a limited period before they are overwritten, and we may keep the minimum data required for legal, accounting, or security purposes.
End customers of a business
If you messaged a business that uses BentoKit Concierge, that business is the controller of your data. You can contact them directly, or contact us at privacy@bentokit.ai and we will forward your request to them and assist as their processor.
Disconnecting WhatsApp
A business customer can disconnect a WhatsApp number at any time from the workspace's channel settings. Disconnecting stops further message processing; to also delete stored conversation data, submit a deletion request as above.
See our Privacy Policy for the full description of how we handle personal data.